Designed to make managing your gym membership easier than ever, Active World empowers you to become a member, to enjoy any of our services, including; Gym Membership, Group Fitness, Recreational Swimming, Yoga, Learn to Swim, Creche, Pilates, Squad Passes, and more.

Join our gym, enroll in learn to swim, register for a group fitness class. All this plus more can be done conveniently with a digital pass.

With Active World you can even update your payment details, see your payment details, purchase new memberships and multi-passes, manage your own make-up lessons, suspend your membership – all from the palm of your hand.

Active World is freedom, you have the freedom to focus on what matters most: enjoying our facility.

Seamlessly integrated with our gym, it’s time to experience the ultimate convenience and efficiency in managing your gym membership. Download today and unlock a new level of fitness convenience.

Learn to Swim: Designed to make managing your child’s swimming lessons a breeze. With just a few taps, parents and members can easily advise us of their child’s non-attendance for learn to Swim sessions and book makeup lessons. Keep track of your child’s level progression and adjust their enrolment details as needed. Stay organized by viewing upcoming classes and update your account and payment details effortlessly. Say goodbye to paper forms and phone calls – our app puts all the necessary information at your fingertips, ensuring a smooth and hassle-free experience for both parents and children.

Get Started

Existing Member

As an existing member, we have set you up using the email you provided us upon joining – all you have to do is reset your password!

1. Download the Active World App

2. Use the facility code MACKSVILLE

3. Select forgot password to reset your account – follow the prompts

4. Login once ready and create your quick access code – 4 digits

5. You’re ready to go! Manage your Learn to Swim Enrolment, your Gym membership or Book in to a new class.

New Members

Looking to start a new gym membership or enrol your child in Learn to Swim? It’s super easy to get you started!

1. Download the Active World App and select Sign Up

2. Use the facility code MACKSVILLE

3. Create your quick access code – 4 digits

4. Follow the prompts to buy a Gym Membership, Visit Pass, or book a weekly swimming lesson for your child.

5. You’re all set!

Frequently Asked Questions

Yes, it sure does! You can download the Active World App from the App Store or the Google Store by using the below QR code.

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If you are using a different device, you can login to your portal view the web link here Community Aquatics Active World.

If you are not sure about your password, enter the email you previously used at the Macksville Memorial Aquatic & Fitness Centre, and select ‘Forgot Password’ to reset.

If you are already a member with us, we have set you up using the email you provided us upon joining – all you have to do is reset your password!

This means once you reset your password and login all your membership information will be ready for you to check!

To book yourself or your child into a Swim Lessons all you need to do is select Book/Buy from your apps home screen. Select book a Swim Lessons, you will then be asked to select the person you wish to book into that lesson.

If you or your child is already in a class, it will show you available classes to book a make-up lesson. If you are not current Learn to Swim member, you will be asked some questions about your swim ability then you will be recommended a class to enrol. At this stage you will need to buy a new membership to book the class. The app will take you through the process.

To book yourself into a Group Fitness session all you need to do is select Book/Buy from your apps home screen.

Select book a session, you will then be asked to select the person you wish to book into that class. If your membership includes access to classes, you will be able to see all classes available and book in. If you are not a current member, you will need to go back a step and BUY a membership to book a class.

If you have multiple memberships with us in the centre – this could be yourself and your children, you should be able to see them within your account. If you cannot, please talk to our Team next time you are in the centre or message us on the app to check the email address you have used to login is the primary email on all your memberships. If your child is not currently a member, you can sign them up in the app.

Yes, you can! If you would like to share your child’s Learn to Swim or other program progress with a family member, you can add them as a relative. From the home screen of the app, click on the 3 lines in the top left-hand corner (next to our centre logo). This will bring up the task bar on the left of your screen. Now select “MY RELATIVES” – you are able to view, add or remove relatives. Once added to your profile, the relative can download the app onto their phone and login using the same information on the relative profile (the email address you used). They will be able to see everything except personal details and account information.

We have made sure that we are only the click of a button away should you need to contact us! All you have to do is select “MESSENGER” from the home screen or the task bar to chat with our team.

We understand billing details need to be easy to update and change! So, we have made it simple! From the home screen of the app, click on the 3 lines in the top left-hand corner (next to our centre logo). This will bring up the task bar on the left of your screen. Select “MY BILLING DETAILS” to see your current information. Select “EDIT” at the top of any section you wish to update your details in – don’t forget to hit SAVE!

Awards are given when you or your child reach a milestone! Mostly used in our Learn to Swim program, you or your child will be able to see all the achievements and what they can work towards!

The Pathway feature will give you a map view of how far you or your child have come in the Learn to Swim program! It will show you what levels are next and what learning outcomes need to be achieved to progress.

Login to your app and update your email address on your personal profile page.

It sure is!

The App and Active World sync in live time. If your class day is showing incorrectly in your schedule, please contact the centre to ensure you are booked into the correct class.

Anyone with an IOS (Apple) you just need to update your device.

If you don’t have auto update selected Go to APP Store -> Click Today (Bottom Left Hand Side) -> Click your profile pic (top right hand side) -> scroll down to active world app and click update.

Download the APP

Download the Active World App Now
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